1. Ensure vehicle is prepared to return to customer per school/company policy (floor mats, steering wheel cover, etc.).

In auto 100 class we discussed the importance of returning the customer's vehicle to them as clean if not cleaner and in the same if not better condition as before.

5. Complete work order to include customer information, vehicle identifying information, customer concern, related service history, cause, and correction.

In auto 100 we learned how to properly create a work order.

4. Review vehicle service history.

In auto 100 we learned why reviewing vehicle service history is important and how it can help with the problem you might be facing.

3. Demonstrate use of the three C’s (concern, cause, and correction).

In auto 100 we learned to properly serve customers by following the three c's with every job.

2. Identify purpose and demonstrate proper use of fender covers, mats.

In auto 100 we learned the importance of fender covers and the liabilities associated with damaging customer vehicles.

1. Identify information needed and the service requested on a repair order.

In auto 100 we learned how to properly read a repair order.

5. Demonstrate proper use of precision measuring tools (i.e. micrometer, dial-indicator, dial-caliper).

In auto 100 class we learned how to use precision measuring tools from argo modules.